The Support Website Overview

Content

Digital self-service at Hitachi Vantara just got faster, smarter, and easier. Welcome to the new Support Connect experience.

With faster resolution paths, clearer visibility into your environment, simplified access to help, and a more intuitive experience—with Support Connect, Chat, Improved Search, and Community connected to deliver more relevant, contextual answers—you can resolve issues with greater speed and confidence.

Use the quick links below to jump to key topics or explore the Support Connect Guide for a quick overview to help you get familiar with the experience.

Getting Started

Support

For helpful how to articles on using Support, click on the links below and browse the articles:

How to Register for the Support Website

Steps to register for a Support Connect account.
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How to Navigate the Support Dashboard

Walk through the Support Connect dashboard, learn about the layout and what can be found on the site.
How to Subscribe to Receive Technical Bulletins

A step by step how to for subscribing to Technical Bulletins on Support Connect.
How to Create a New Case on the Support Website

Step by step instructions on how to create a new Case on Support Connect
How to Download License Keys from the Support Website

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How to Access Product Downloads on the Support Website

Learn how to access product downloads on Support Connect for Hitachi products as well as networking (Brocade / Broadcom, Cisco, QLogic, Extreme Networks).
How to Access My Products on the Support Website

Learn how to access a list of your products on Support Connect.
How to Access My Sites on the Support Website

Learn how to access a list of your sites on Support Connect.
How to Contact Hitachi Vantara Support

Instructions on how to contact Hitachi Vantara support for assistance.

Contact Us

Click Contact Us from the website footer and select your country from the drop-down menu shown below to view the support numbers for your region.

See How to Contact Hitachi Vantara Support for more information.

(UPDATE IN PROGRESS) For frequently asked questions, please see the Support FAQ.

Attachments

Attachment: 7374_20240807163251_240417200029104.pdf

Keywords: Support Website raexternalrequest