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How to Access My Sites on the Support Website

Updated 06/09/2026 02:20:25 PM by hvuser
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Content

Environment

  • Support 

Procedure

  1. Login to Support account. (requires registration) 
  2. Click on My Account and click on My Sites

    Image

  3. Notice the name of the site is displayed in the far left SITE column, followed by the Site Number, Site Alias, and Site location. Communication and Microcode Status on the right. You are also able to Add Site and Filter Sites on the right. 

    Image

 

Additional Notes

My Sites displays a lists of sites that a user has registered for Support Access.

  • Select a Site to view products installed at that site.
  • Add a product if your product does not display and you purchased through a 3rd party.

To add additional sites, please reference How to Add Additional Sites on Support.

See How to Access My Products on Support for another way to view your products. 

For more information about Support, please see the following articles:

  • Support Overview
  • Support FAQ

CXOne Metadata

sites, 

Keywords: Add Site MySites raexternalrequest
Solution ID
242403050061047
Last Modified Date
06/09/2026 02:20:25 PM
Attributes
Page Privacy and Permission Assignment
  • Page Privacy: Private
  • Page Level Permissions: Anonymous; Employee; Service Partner; Customer; IT; eServices
  • Article: howto
  • Pagetype: knowledgearticle
Taxonomy
  • Support Information > Support Website
Collections
  • Customer

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