| | Version-based Support Lifecycle Matrix |
| Content | All software listed here is supported based on Version base obsolescence End of Normal Support for Version-based obsolescence products: - Hitachi will provide Normal Support (as defined below) for the current major Version and one prior Version of the Software. If a release of Software is older than one prior Version from the current Version, then Hitachi will provide Limited Support (as defined below) for a twelve (12) month period following the general availability of the current Version. Hitachi does not provide support for Software releases that are older than two prior Versions of the current Version.
- “Normal Support” means the development and provision of Service Packs, Updates and Patches, and Fixes necessary to maintain the software in substantial conformance with the Documentation.
- “Limited Support” means the provision of existing Service Packs, and existing Patches and Fixes necessary to maintain the software in substantial conformance with the Documentation. Hitachi Vantara does not provide support for software releases that are older than the prior version of the current version. Support cases can only be opened for the Prior Version or higher.
- Hitachi Vantara may refuse to supply Patches and Fixes for software if the problem or Defect can be solved by upgrading to the latest Update of the current version.
| Software | Current Version | Prior Version | Limited Support Version | | Application Protector - Microsoft | 2.x | 1.x | NA | | Application Protector - Oracle | 1.x | NA | NA | | Application Protector - SAP | 1.x | NA | NA | | Business Continuity Manager | 9.x | 8.x | 7.2 | | Content Intelligence | 2.2.x | 2.1.x | 1.10.x | | Content Platform | 9.x | 8.x | No Limited Support Version. Limited Support Period of 12 months for 7.x has expired. 7.x is no longer supported. | | Content Platform S10/S30 | 2.2.x | 2.1.x | No Limited Support Version. Limited Support Period of 12 months for 2.0.x has expired. 2.0.x is no longer supported. | | Content Platform S11/S31, S32 | 4.0.x | 3.2.x | 3.1.x | | Content Platform Anywhere | 4.5.x | 3.x | 2.x | | Content Platform Gateway | 4.x | NA | NA | | Compute Systems Manager | 8.x | 7.x | 6.x | | Data Instance Director | 6.9.10 | 6.9.9 | 6.9.8 | | Data Protection Suite | 11.34 | 11.26.2 | 11.25.2 | | Dynamic Link Manager | 9.0.0-01 | 8.9.0-01 | 8.8.x | | HCP for Cloud Scale | 2.x | 1.x | NA | | Infrastructure Analytics Advisor | 4.4.0-00 | 4.3.0-01 | 4.3.0-00 | | Live Face Matching | 2.0.3 | NA | NA | | Lumada Data Optimizer for Hadoop | 1.x | NA | NA | | Multifeature Video Search | 1.x | NA | NA | | Ops Center Suite (Administrator, Analyzer, Analyzer Detail View, Automator, REST API) | 11.0.2 | 10.9.3 | 10.9.2 | | Storage Advisor | 3.4.1 | 3.4.0 | 3.3.2 | | Storage Navigator Modular 2 | 32.00 | 31.00 | 30.00 | | UCP Advisor | 3.x | 2.x | 1.x | | UCP Director | 4.x | 3.x | 2.x | | Video Analytics | 4.x | 3.x | NA | | Video Management Software | 2.x | 1.x | NA | | Virtual Infrastructure Integrator (V2I) | 3.x | 2.x | 1.x | | Visualization Suite | 6.x | 5.x | NA |
Review section 12. Current and Superseded Software Support in the Hitachi Vantara Warranty Maintenance and Support Terms for complete details on our Software Support Terms.
See Recommended GA Software Levels for Content Products for RGA/MGA release recommendations. |
| CXone Metadata | CXOne URL: https://knowledge.hitachivantara.com/Support_Information/More_Info/Version_Based_Support_Lifecycle_Matrix CXOne Tags: article:qanda, pagetype:knowledgearticle, Version based EOSL, Version based software EOSL, Version based software EOSL matrix, Current and superseded software support CXOne ID: 97487 |
|