Please follow below procedure to generate Ops Center Administrator logs.
Ops Center Administrator Logs collection:
Using CLI (Command Line Interface) to download Ops Center Administrator maintenance information.
- Either open an SSH connection to the VM or open the VMware console and press Alt+F2 to reach the console.
- Log in as a root account.
- In the terminal, enter the command: /opt/rainier/bin/rainier-getlogs -dir [output-directory].
- Check the location of collected log file (rainier-logs.tar.gz) in the specified output directory, and copy the file to your client computer as required.
- Upload data to TUF upload page: https://tuf.hitachivantara.com/uploadthru/upload
Ops Center Administrator Installation Logs collection:
If the problem is related to upgrade please also collect and upload the files from the below directory:
/var/logs/rainier-install/
Ops Center Administrator Job details collection:
zip -r /tmp/payload.zip /var/log/rainier-audit-log/payloads/*