Solution Properties
Solution ID:
242403050056789
Last Modified Date:
Tue Oct 15 14:13:03 EDT 2024
Taxonomy Path:
Support Information//Data Collection//Storage
Author:
mtgriesinger
How to Collect a System Dump from a Storage Array with No SVP
Content

Objective

Collect dump data for problem determination for the Global Support Center.

Environment

  • VSP G130 G/F350 G/F370 G/F700 G/F900
  • VSP E Series
  • VSP Block One Series
  • No SVP or SVP2
  • Storage Advisor Embedded (HSAE)
  • Maintenance Utility

Procedure

  1. Launch the Maintenance Utility
     TIP: If the Maintenance Utility for a controller is not responding, collect the System Dump from the alternate controller. 

  2. In the Maintenance Utility, navigate to the menu, select System Management, and then choose Download System Dump.
    • The default dump type for Global Support Analysis is System Dump.
      090240412052822.jpg

  3. Select OK in the confirmation window
    090240412052823.jpg

  4. Choose a location to save the dump file. The file name to save is hdcp_dump.dmp.
    090240412052824.jpg

  5. Wait several minutes until a message confirms the dump has completed downloading.
    090240412052825.jpg

  6. Recommended: rename the file to include the date and serial number
    1. Example 20241126_123456_hdcp_dump.dmp
  7. Transfer the file to the Global Support Center to the Upload Facility (TUF)

Additional Notes

The file to collect and transfer is named hdcp_dump.dmp.

Attachments
CXone Metadata

Tags: howto,Dump,Data Collection,pagetype:knowledgearticle,Log Collection,HM850,VSP Gxx0,VSP E Series,VSP E790,HM900,VSP E590

PageID: 56789

Legacy URL: https://knowledge.hitachivantara.com/Support_Information/Data_Collection/Storage/How_to_Collect_a_System_Dump_from_a_Storage_Array_with_No_SVP