BCM Data Collection

Please provide the following information.

1 Describe what the user is trying to accomplish.

2 Provide the TSO error messages.

We need a screen copy of the error messages.
If there is more than one screen, we need a screen copy of each screen.
If ISPF is used, it might be possible to display an error message from a previous command from the Exception Message Panel.

3 Describe the steps the user has completed so far.

Extremely important is a copy of EVERY screen before pressing enter to process the data typed into the screen.
One way to get a copy of the screen activity is to get the ISPF log dataset.
Examples of functional steps include DADID definition, route list, Copy group definition, Command Device definition etc.

4 Provide the hardware configuration that the user is trying to define.

A diagram showing the data flow and the PORTS will be very helpful. The diagram should include the command devices.
We need the software configuration. We need to know if the user is using SI, TC, TCA, UR, etc.
If CASCADE is being used, we need to know the relationship of the software being cascaded.
Is the Remote DKC Function being used?
What are the volume pairs defined in each one of the software being used?

5 Provide the ISPF log file. ISPF should save the ISPF log to a dataset (ISPF option 0).

6 Provide the BCM log. The method to collect the log depends on the user's installation option.

If the BCM log is in a user dataset, we need the formatted logs.
If the BCM log routed to the SYSLOG, we need a copy of the SYSLOG with the BCM messages.
If BCM is run as a Batch job, we need the JOBLOGS.

7 Provide a list of all the BCM control and XML configuration files for the user prefix. There are six possible types of BCM XML files.